Advanced quality analysis
The workforce is the second most important resource available to management.
The first is the customer. The workforce is needed to deliver high-quality products and services. They need to be in a state of self-control to do this. Getting to this state requires their participation to define and carry out effective and efficient processes. What are some of the challenges management may encounter when attempting to get their workforce in a state of self-control? What techniques might management use to overcome some of these challenges?
