analyse a small operation

analyse a small operation

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You are asked in this report describe and analyse a small operation (service, manufacturing or a combination of the two) preferably with which you are familiar or have experience of using. For example; a shop, a restaurant, a university application, doctor’s surgery are all possible examples. 

Your report should address the following areas:

1. Produce a short introduction proving the reader with a brief background to the small operation and ‘operational problem’ and a clear aim and focus for your report. 

2. Using the Transformational Process Model demonstrate how the operations inputs are transformed in order to satisfy the current customer needs.

3. Using either a flow chart or value stream mapping technique, produce a detailed illustration of the current operational process for your small operation.

4. Using Polar Diagrams discuss and evaluate three key areas in point 2 above, where bottlenecks may restrict operational throughput, and therefore could prevent the satisfactory delivery of the product/service to the customer. 

5. Provide two recommendations where the small operation in question should focus, in order to possibly reduce bottlenecking and improve throughout thereby potentially enhancing customer satisfaction. 

No executive summary is needed.

Please see the file titled ‘Assignment.topic.and.instructions.about.how.exactly.the.assignment.should.be.written.docx’ for everything that has to be included.

The client needs graphics, tables and diagrams to be referenced and created.

The researcher can choose any small operation he/she prefers (an applicable example of a small operation in the UK).

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