Please write a report (an Excel file and a word file) for Case Problem 1. Waiting Line Models. Please change numbers to the following: calls to the reservation agent occur randomly at an average of one call every 13.75 minutes. Historical service time dat

Please write a report (an Excel file and a word file) for Case Problem 1. Waiting Line Models. Please change numbers to the following: calls to the reservation agent occur randomly at an average of one call every 13.75 minutes. Historical service time data show that a reservation agent spends an average of 13 minutes with each customer.

Same for next page: an average of one call arrives every 13.75 minutes.