SERVICE QUALITY CONCEPT AND SERVICE QUALITY DIMENSIONS IN EXHIBITION INDUSTRY

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SERVICE QUALITY CONCEPT AND SERVICE QUALITY DIMENSIONS IN EXHIBITION INDUSTRY

2. SERVICE QUALITY CONCEPT AND SERVICE QUALITY DIMENSIONS IN EXHIBITION INDUSTRY (IMPORTANT: please visit the webside www.ufi.org to understand what I mean with Exhibiton) 2.1. Service quality concept 2.1.1. Services and features 2.1.1.1 Service discription 2.1.1.2. Services features 2.1.1.3. Quality and importance in service 2.1.2. Theories on Quality 2.1.3. Service Quality Definitions 2.2. Service Quality and Dimensions in Exhibition Organization 2.2.1. Tangibles 2.2.2. Reliability 2.2.3. Responsiveness 2.2.4. Assurance 2.2.5. Empathy