Service Systems
Students are required to conduct an in-depth interview with the user of a service system. They are required to identify and analyze the user needs evident from the interview. They should attempt to identify latent needs and not just explicit needs.
The assignment should:
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Identify the service system (200 words)
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Describe and reflect upon the conduct of the interview (800 words)
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Identify the user needs (200 words)
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Analyze and prioritize the user needs (1200 words)
Word limit: 2,400 words
Criteria for marking:
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Identification of the service system (2%)
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Reflection upon the conduct of the interview (10%)
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Identification of the user needs (3%)
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Analysis of the user needs (10%)
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Use of theory (10%)
(put more focus on these three 10%
