Evaluation and recommendation

Task: evaluation and recommendation of KM technologies

• Review a number of KM technologies

• Multiple decision criteria should be considered for the decision

• Review a number of MCDA methods and choose one MCDA method

• Illustrate how your chosen MCDA method can be employed to solve the decision problem of the KM technology evaluation and selection

• Coursework task

• A company is considering investing in knowledge management (KM) technologies. There are plenty of KM technologies (in the form of tools or systems) available but they can only invest in one piece of technology first because of financial constraint. If you were asked to conduct a study on KM technologies and make recommendations for the company (choosing a company that you have worked for or are familiar with or you have learnt from references, as an example), analyse relevant KM technologies using multi­criteria decision analysis (MCDA) and write a report of your study to facilitate their decision on the investment in the KM technology. Your report must include the following key elements:

• 1) Review on a number of (e.g. 3 to 5) KM technologies with support from appropriate references;

• 2) Multiple decision criteria should be considered for the decision. The report needs to clearly identify the decision criteria with support from appropriate references (either from literature or empirical research);

• 3) Review a number of MCDA methods and choose one MCDA method for the decision process with justification for the choice of the method;

• 4) Illustrate how your chosen MCDA method can be employed to solve the decision problem of the KM technology evaluation and selection. If extra data are needed to help you complete the MCDA process (such as judgement scores for pair­comparisons). you need to either research the data from references or directly collect the data from at least 3 to 5 experts in the company through interviews or a questionnaire survey, whichever way is possible for you.

 • Further instructions

• The report should be no more than 2,500 words (excluding reference list and any other appendices). In­text citations will be counted towards the word limit. All references should follow the Harvard referencing system. ?

Marking criteria

• Review on the KM technologies (wrt. task 1) 20%

• Identification of the decision criteria (wrt. task 2) 10%

• Critical analysis and justification for the MCDA method (wrt. task 3) 20%

• Implementation of the MCDA method to the decision case (wrt. task 4) 30%

• Knowledge of KM and DM concepts (overall) 10%

• Clarity of expression and presentation (overall) 10% 

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