What is Empathy?
To start, it’s crucial to understand both the definition and the nature of empathy. Empathy is the ability to understand what another person needs. To be empathetic, one must first be conscious of the feelings and experiences of others. It means that when it comes to leadership, leaders are accountable for considering both the emotional impact that a person’s work has on others as well as the quantitative metrics of someone’s achievement, such as KPIs. Great leaders stand out because of their capacity for empathy, which necessitates that they respond in a way that shows an understanding of the demands being made on them by others. To put it another way, exceptional leaders are respectful of their followers’ needs in addition to having empathy for them. One may build trustworthy connections with others through developing empathy as a leadership skill. It helps leaders comprehend the emotions of others and gives them insight into what people’s thoughts and feelings are. Fundamentally, empathy improves a person’s perspectives and instincts, which leads to improved decision-making. This is the procedure.
Empathetic leaders listen not only in words but also in actions. In order to listen effectively, a person must keep an open mind. It entails observing the speaker’s body language, voice tone, and any underlying emotions that may be concealed underneath what they are saying. Your ability to stop worrying about what you’re going to say next is crucial. You will always learn more by listening than from speaking. Empathic leaders are aware of how rapidly interruptions may degrade the effectiveness of listening. When a listener is preoccupied, they usually get frustrated or agitated and interrupt the speaker to try to encourage them to continue speaking. The audience is left dissatisfied and the speaker is unable to effectively express their views or message. No matter how annoying the circumstance, you should never rush or disturb other people. Even worse, you shouldn’t ever present yourself as the sort of problem solver who always has an answer. Giving people the chance to express their ideas and concerns is a crucial part of empathy.
How can leaders better address the generational gaps and practice empathy with the millennials and gen Z in the workplace?
To better lead the millennials and gen Z employees, empathetic leaders must be good listeners, create a conducive environment, and be better communicators.